What To Do In The Event Of A Cargo Theft

Our personal lines customers have been getting a lot of attention around here, but that doesn’t mean there’s nothing to talk about on the business insurance side of things.

Here is a some advice from Traveler’s Insurance on what to do in the event of cargo theft.

Special Edition:  What to Do in the Event of a Cargo Theft

Travelers Specialty Investigations Group continues to see a sharp increase in cargo theft throughout the US. With the current economic situation, Travelers has seen the thefts expand from high value items such as computers, electronics and pharmaceuticals to food, clothing and other miscellaneous items also. If you are a Travelers’ insured or an agent for a Travelers’ insured you should do the following immediately upon having a cargo theft: Call the Police where the theft occurred. It’s important to contact the department or state agency that has jurisdiction where the theft occurred. If this is not known, contact your local police department.  Provide the following information:

  • Make, model, VIN, PIN or SER# and license plate number so it can be entered in the National Crime Information Center (NCIC)
  • A physical description of the conveyance
  • A physical description of the cargo
  • Date, time and last known location
  • The driver’s information if suspected driver involvement
  • Any tracking information if a tracking device is installed

Call the Travelers claim number 800.238.6225 and begin the claim process. Each claim is unique and the claim representative will guide you through what is needed; however, the following is typically requested:

  • Bill of Lading(s)
  • Invoice(s) of the cargo
  • Shipping or freight bill
  • Title and registrations of the conveyance(s) (if available)
  • Current lien holder information (if exists)
  • Photographs (if available)
  • Video (if available)
  • Driver information
  • Police report

Call the Travelers SIG Hotline 800.233.8313 ext #2 so that our special investigations unit can respond immediately to try and recover your cargo for you. We are on call 24/7.  Provide the following information:

  • Make, model, VIN or SER# and license plate number
  • Departure, route and destination locations
  • A physical description of the conveyance
  • A physical description of the cargo, pallet markings, box marking, wrapping markings
  • Any tracking numbers such as UPC or other type of manufacture identification
  • Date, time and last known location
  • The driver’s information if suspected driver involvement
  • Any tracking information if a tracking device is installed

Finally, disseminate the information to any drivers in the field to be on the lookout for the truck and/or trailer.

As always you can leave us a comment below, follow us on Twitter, or head over to Wolpert.com for anything else.

Advertisements
Published in: on February 8, 2010 at 10:31 pm  Leave a Comment  

The URI to TrackBack this entry is: https://wolpertinsurance.wordpress.com/2010/02/08/what-to-do-in-the-event-of-a-cargo-theft/trackback/

RSS feed for comments on this post.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: