From MassDOT: New Web Service, Branch Kiosks

MassDOT’s Registry of Motor Vehicles has introduced two initiatives to eliminate the need to wait in line and make it easier for customers to cancel and return their license plates.

An average 45,000 customers each month visit a branch to cancel vehicle registrations. Previously, they had to wait in line to turn in their plates and receive proof of cancellation. Now, customers have two new options to cancel old license plates:

Visit the RMV’s online branch at to verify plate cancellation. Customers are instructed to destroy or recycle their license plates and need not visit a branch to return them.
A pilot program available in the Watertown branch and expanded to Wilmington, Brockton and Plymouth by the end of the month, allows customers to return their plates using a touch-screen kiosk in the branch lobby without waiting in line, as demonstrated by Registrar Rachel Kaprielian. Customers will use the touch-screen kiosk to print their own cancellation notices and deposit their canceled plates into the kiosk.
The RMV is investigating the potential to add other simple registry services to the self-help kiosks, such as paying citations.

Over the last 18 months, the RMV has also added a new interactive licensing service and a dozen transactions to, which has increased online customer service by 39% and made the online branch the busiest.

Customers who apply for a new license or want to convert an out-of-state license can now perform most of the paperwork online and be fully prepared and save time to complete the transaction in a branch. Online services include license and registration renewals, ordering a Fast Lane transponder, driving record and crash police report, reviewing a registration, title, or lien, and signing up to be an organ and tissue donor.

Visit our online branch and join the new electronic reminder service for license renewals.

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